TENONFORM · PRIVACY & TRUST

Privacy Policy

Your privacy matters. Discover how we handle, protect, and respect your personal information.

Your trust is part of everything we do

TENONFORM ("we," "us," "our," or the "Website") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, process, and share your personal information when you visit the official TENONFORM website, browse our products, place an order, use our website services, or contact us.

This policy applies to browsing, shopping, and related activities conducted through the official TENONFORM online store.

By accessing or using our website, you acknowledge that you have read this Privacy Policy. Where applicable law requires consent for certain personal information processing activities, we will obtain your consent as required.

Explore this policy

1. Personal Information We Collect
2. How We Use Your Information
3. Cookies & Tracking
4. Shopify & Third-Party Services
5. Information Sharing
6. Information Retention
7. Information Security
8. U.S. Privacy Rights
9. California Privacy Rights
10. Other State Privacy Laws
11. Children's Privacy
12. Third-Party Links
13. International Processing
14. Policy Changes
15. Contact Us

OUR PRIVACY PROMISE

Respect. Transparency. Responsible Data Care.

We believe protecting your information is an essential part of earning your trust.

01. Personal Information We Collect

When you visit or use the TENONFORM website, we may collect the following categories of information depending on the services you use and how you interact with us.

1.1 Personal Identification Information

When you place an order, enter your checkout details, or contact us, we may collect:

• Full name.
• Recipient's name.
• Billing address.
• Shipping address.
• Email address.
• Phone number.

This information is primarily used for order confirmation, product delivery, customer service, and related business communications.

1.2 Order and Transaction Information

When you purchase products through our website, we may collect information related to your transactions, including:

• Order number.
• Products purchased and quantities.
• Order total.
• Order submission date and time.
• Order processing and delivery status.
• Return and refund records.
• Other transaction-related information.

Payment card details and other payment information are generally handled by the payment service providers used during checkout, in accordance with their applicable security and privacy practices. We do not represent that we store complete payment card information.

1.3 Device and Technical Information

When you visit our website, the website and related technology services may automatically collect certain device and browsing information, including:

• IP address.
• Browser type.
• Operating system.
• Device type.
• Access date and time.
• Pages visited and website interaction records.
• Referring websites or pages.
• Website performance and error information.

This information may be used to operate and maintain our website, analyze performance, improve security, and enhance the overall user experience.

1.4 Customer Communications

When you contact us through email or other available communication channels, we may collect:

• Your name, if provided.
• Contact information.
• Details of your inquiry.
• Order-related information.
• After-sales requests and complaint records.
• Other information you voluntarily provide.

We use this information to respond to inquiries, handle customer requests, and improve our service quality.

02. How We Use Your Personal Information

TENONFORM may use the information we collect for the following purposes, to the extent permitted by applicable law.

2.1 Order Processing

• Confirming orders and payment status.
• Processing product purchases.
• Arranging order fulfillment and delivery.
• Sending order status notifications.
• Handling return and refund requests.

2.2 Customer Service

• Responding to customer inquiries.
• Resolving order-related issues.
• Assisting with shipment tracking.
• Addressing product quality concerns and shipping damage reports.
• Handling customer complaints and after-sales requests.

2.3 Website Operations and Improvements

• Maintaining normal website functionality.
• Improving the browsing experience.
• Analyzing website usage.
• Identifying and resolving technical issues.
• Optimizing product displays and the shopping process.

2.4 Security and Risk Management

• Identifying suspicious transactions.
• Preventing fraud and unauthorized access.
• Protecting website and transaction security.
• Safeguarding the legal rights and interests of customers, our business, and other relevant parties.

2.5 Legal and Regulatory Compliance

• Complying with applicable laws and regulations.
• Responding to lawful requests from government agencies or judicial authorities.
• Addressing legal disputes.
• Meeting applicable recordkeeping and reporting obligations.

2.6 Marketing and Promotional Communications

Where permitted by applicable law and subject to any required consent, we may use the contact information you provide to send product updates, promotional offers, and other marketing communications.

If you no longer wish to receive marketing emails, you can unsubscribe using the link included in those emails or contact us directly to request removal from our marketing mailing list.

Unsubscribing from marketing communications will not affect essential transactional messages, such as order confirmations, shipping notifications, and other communications related to your purchases.

03. Cookies and Similar Tracking Technologies

The TENONFORM website and related services may use cookies, pixel tags, web beacons, and other similar technologies.

These technologies may be used to:

• Support essential website functionality.
• Remember shopping cart contents and related preferences.
• Improve the browsing experience.
• Analyze website traffic and usage patterns.
• Evaluate website performance.
• Support marketing and advertising activities where applicable.

3.1 Types of Cookies

We use, or may use through our service providers, the following categories of cookies:

3.2 Managing Cookies

You can manage, restrict, or delete cookies through your browser settings.

Please note that disabling certain cookies may affect the proper functioning of your shopping cart, checkout process, or other website features.

Where applicable law requires us to provide cookie consent options, we will make appropriate consent and preference management mechanisms available.

04. Shopify Platform and Third-Party Services

TENONFORM uses Shopify's e-commerce platform to operate and support our online store.

When you visit our website or place an order, Shopify and third parties that provide essential services to our store may process relevant information within the scope of their respective services.

These services may include:

• Website hosting and infrastructure.
• Order and checkout processing.
• Payment processing.
• Website security.
• Shipping and delivery support.
• Website performance analytics.
• Customer service and related technical support.

Third-party service providers may process personal information in accordance with their own privacy policies and applicable laws.

We encourage customers to review the privacy policies of relevant third-party providers to better understand how their information is handled.

Shopify Privacy Policy:

https://www.shopify.com/legal/privacy

05. How We Share Personal Information

TENONFORM does not disclose customer personal information without a lawful basis.

When necessary to operate our website and provide our services, we may share relevant information with the following categories of third parties, to the extent permitted by applicable law.

5.1 Service Providers

To maintain our website and provide shopping-related services, we may share necessary information with service providers, including:

• Website hosting and technology providers.
• Payment processing providers.
• Order management service providers.
• Shipping and delivery carriers.
• Website analytics and security providers.
• Customer service technology providers.

These service providers may process relevant information only to the extent necessary to perform their services and as permitted by applicable law.

5.2 Legal Authorities and Government Agencies

We may disclose necessary personal information when legally required, including to:

• Comply with applicable laws and regulations.
• Respond to valid legal processes.
• Fulfill court orders or lawful government requests.
• Investigate suspected fraud or unlawful activities.
• Protect the legal rights and interests of customers and other individuals.

5.3 Business Transfers

If TENONFORM is involved in a merger, acquisition, asset sale, or other business restructuring, relevant personal information may be transferred as part of the business assets, to the extent permitted by applicable law.

5.4 Marketing and Advertising Partners

If our website uses third-party advertising or marketing services, those providers may process certain browsing or device information in accordance with their technologies and service terms.

For activities involving the sale, sharing, or processing of personal information for targeted advertising as defined by applicable law, we will provide the required notices, choices, and opt-out mechanisms.

06. How Long We Retain Personal Information

TENONFORM does not retain customer personal information indefinitely without a reasonable business or legal purpose.

We may determine retention periods based on the following considerations:

• Order and transaction recordkeeping requirements.
• Customer service and after-sales support needs.
• Financial and tax recordkeeping obligations.
• Applicable legal and regulatory requirements.
• Security and fraud prevention needs.
• The need to resolve legal disputes or protect legitimate interests.

When personal information is no longer reasonably necessary for the purposes for which it was collected, and no legal obligation requires us to retain it, we will take appropriate steps to delete, anonymize, or otherwise process the information in accordance with applicable law.

07. Information Security

We take the security of customer personal information seriously and implement reasonable technical and organizational safeguards to protect it.

These measures may include:

• Using secure website connection technologies.
• Restricting unauthorized access to information.
• Utilizing security features provided by our platform.
• Performing necessary system maintenance.
• Managing information access permissions based on business needs.

Although we make reasonable efforts to protect customer information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Accordingly, we cannot guarantee that every method of transmitting or storing information will be entirely free from security risks under all circumstances.

If a data security incident occurs that legally requires notification to customers or relevant regulatory authorities, we will fulfill our notification obligations in accordance with applicable law.

08. U.S. Consumer Privacy Rights

Depending on your state of residence and the privacy laws that apply to you, you may have some or all of the following rights:

8.1 Right to Know and Access

To the extent permitted by applicable law, you may request information about the categories of personal information we collect, use, or share, as well as details about how that information is processed.

8.2 Right to Correct

If you believe that personal information we maintain about you is inaccurate or incomplete, you may request that we correct it.

8.3 Right to Delete

Subject to applicable legal requirements, you may request the deletion of personal information we have collected or retained about you.

Certain information may not be eligible for immediate deletion due to legal obligations, transaction recordkeeping requirements, or other lawful reasons.

8.4 Right to Obtain a Copy of Your Personal Information

Where permitted by applicable law, you may request a copy of your personal information or ask to receive it in a legally required format.

8.5 Right to Opt Out of the Sale or Sharing of Personal Information

For activities defined as the sale or sharing of personal information under applicable law, you may have the right to opt out.

Where applicable, you may submit an opt-out request through the methods required by law.

8.6 Right to Limit the Processing of Sensitive Personal Information

Where provided by applicable law, you may have the right to limit certain uses of sensitive personal information.

8.7 Right to Non-Discrimination

We will not unlawfully discriminate against customers solely because they exercise their privacy rights under applicable law.

09. California Consumer Privacy Rights (CCPA/CPRA)

If you are a California resident and TENONFORM's relevant data processing activities are subject to the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), you may have the following rights:

• The right to know the categories of personal information collected.
• The right to know the sources and purposes for which personal information is collected and used.
• The right to request access to personal information, subject to applicable legal requirements.
• The right to request deletion of eligible personal information.
• The right to request correction of inaccurate personal information.
• The right to opt out of the sale or sharing of personal information as defined by applicable law.
• The right to limit certain uses and disclosures of sensitive personal information.
• The right not to be discriminated against for exercising your privacy rights, as protected by law.

9.1 Submitting a Privacy Rights Request

If you would like to exercise your applicable privacy rights, you may contact us at:

furnhq@tenonform.com

Please include the type of request you wish to make and any information reasonably necessary to verify your identity.

To protect customer privacy, we may need to verify your identity or your authority to act on behalf of another individual before processing a request.

We will respond to eligible requests within the timeframes required by applicable law.

9.2 Authorized Agents

Where permitted by applicable law, you may authorize another person to submit a privacy rights request on your behalf.

We may request appropriate proof of authorization and verify the request as required by law.

10. Privacy Laws in Other U.S. States

Several U.S. states have enacted or implemented consumer privacy protection laws.

Depending on your state of residence and the laws applicable to our data processing activities, you may have rights such as:

• Accessing your personal information.
• Correcting inaccurate personal information.
• Requesting deletion of personal information.
• Obtaining a portable copy of your personal information.
• Opting out of targeted advertising.
• Opting out of the sale of personal information.

TENONFORM will handle applicable privacy requests in accordance with the relevant state laws.

If you believe you are entitled to exercise any of these rights, you may submit a request through our customer service email.

Where applicable law provides a right to appeal, you may challenge our decision regarding a privacy request using the procedures required by the relevant law.

11. Children's Privacy

The TENONFORM website and products are intended for general consumers and are not specifically designed for children.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited without appropriate authorization under applicable law.

If we discover that we have collected personal information protected by applicable children's privacy laws without the required authorization, we will take reasonable steps to address the information as required by law.

If you believe that a child has provided us with personal information without appropriate authorization, please contact us at:

furnhq@tenonform.com

12. Third-Party Website Links

The TENONFORM website may contain links to third-party websites or services.

These third-party websites may have their own privacy policies and data handling practices.

We do not control the privacy practices of third-party websites and are not responsible for their independent data processing activities beyond any responsibilities imposed by applicable law.

When visiting a third-party website, we encourage you to review its privacy policy and applicable terms of service.

13. International Data Processing

Because TENONFORM uses an online e-commerce platform and related technology services, customer personal information may be processed or stored in the United States or other countries and regions, depending on the operational arrangements of our service providers.

When personal information is processed across international borders, we will take appropriate measures to protect that information in accordance with applicable laws.

14. Changes to This Privacy Policy

TENONFORM may update this Privacy Policy from time to time in response to changes in:

• Applicable laws and regulations.
• Our website operations.
• Our personal information processing practices.
• Third-party technology services.
• Privacy and data security requirements.

Any updated version will be published on this page along with the corresponding revision date.

If changes legally require additional notice or consent, we will fulfill those obligations in accordance with applicable law.

We encourage customers to review this page periodically to stay informed about our latest privacy practices.

15. Contact Us

If you have questions about this Privacy Policy, our personal information practices, or a privacy rights request, please contact us using the information below.

We value the privacy and security of every customer's personal information and will continue working to improve our data protection practices and customer service.

Thank you for choosing TENONFORM.

Your Trust Means Everything

We believe that great design, thoughtful service, and responsible care go hand in hand. Thank you for trusting TENONFORM with your shopping experience and personal information.

TENONFORM

Designed for the way you live