TENONFORM · CUSTOMER CARE

Shipping Policy

Thoughtful service, dependable delivery, and a clearer experience from our workshop to your home.

A little more about your delivery

Welcome to TENONFORM. We are committed to providing our customers with a clear, reliable, and straightforward order fulfillment and shipping experience. This Shipping Policy applies to all product orders placed through the official TENONFORM online store.

Please review this policy before placing your order to understand our order processing times, shipping fees, estimated delivery timeframes, and other shipping-related terms.

In this policy

1. Order Processing Time
2. Shipping Rates
3. Estimated Delivery Time
4. Order Tracking
5. Shipping Addresses
6. Failed Deliveries
7. Shipping Delays
8. Lost Packages
9. Damaged Items
10. Partial Shipments
11. Cancellations & Refunds
12. Exceptional Circumstances
13. Customer Service
14. Policy Updates
15. Consumer Rights

DELIVERY AT A GLANCE

5–8 Business Days

Estimated total processing and delivery time, including transit.

01. Order Processing Time

TENONFORM begins processing orders after payment has been successfully received and confirmed.

• All orders are processed in the order they are received, subject to payment confirmation.
• Order processing and transit time are both included in the overall delivery timeframe.
• Our estimated total processing and delivery time is 5–8 business days.
• Business days are generally Monday through Friday, excluding U.S. federal holidays.
• Orders placed on weekends or federal holidays may begin processing on the next business day.

Please note that the 5–8 business day timeframe is an estimate of the total delivery time and is not a guaranteed delivery date for every order.

02. Shipping Rates

TENONFORM offers straightforward shipping rates so customers can easily understand their shipping costs before completing a purchase.

Our shipping rates are as follows:

Additional details:

• Orders totaling $322 USD or more qualify for free shipping.
• Orders totaling less than $322 USD are subject to a flat shipping fee of $15 USD.
• Applicable shipping charges will be clearly displayed at checkout.
• Customers can review their merchandise total and applicable shipping fees before submitting an order.
• Orders that qualify for free shipping will have the shipping fee waived at checkout.

03. Estimated Delivery Time

The estimated total processing and shipping time for TENONFORM orders is:

5–8 business days

This timeframe includes both order processing and transit to the delivery address.

Actual delivery times may vary depending on several factors, including:

• Order details and payment confirmation.
• Product availability and order processing requirements.
• Shipping carrier schedules and transportation arrangements.
• Severe weather conditions or natural disasters.
• Public holidays and peak shopping seasons.
• Unexpected shipping or delivery disruptions.

If a significant issue arises that may affect the estimated delivery timeframe, we will make reasonable efforts to notify customers using the email address or other available contact information provided with their orders.

04. Order Tracking

Once an order has entered the shipping process and valid tracking information becomes available, customers can check their shipment details through the order notification email.

If a tracking number is provided, customers can use it to follow the shipment's progress through the carrier's tracking system.

Please keep the following in mind:

• Tracking information may take some time to appear in the carrier's system.
• Temporary gaps in tracking updates may occur while a package is in transit.
• A delay in tracking updates does not necessarily mean that a package has been lost.
• If tracking information remains unavailable for an extended period, please contact our customer service team by email for assistance.

05. Shipping Addresses and Order Information

Customers are responsible for providing complete, accurate, and valid shipping information when placing an order.

Required shipping details include:

• Recipient's full name.
• Street address and house or unit number.
• City and state.
• ZIP code.
• Valid email address.
• Contact phone number, when required.

If an order is delayed, misdelivered, or returned due to an incorrect, incomplete, or unrecognizable address provided by the customer, please contact us promptly so we can review the situation and provide assistance.

If you need to update your shipping address, please contact us as soon as possible before your order enters the shipping process.

Once an order has been handed over to the carrier, we cannot guarantee that an address change or package interception will be possible.

06. Failed Deliveries and Missed Deliveries

If a carrier is unable to complete a delivery, it may attempt redelivery, hold the package temporarily, or return it to the sender in accordance with its delivery procedures.

Delivery attempts may fail for reasons including:

• Incorrect or incomplete shipping addresses.
• The recipient cannot be reached.
• The delivery location is inaccessible.
• The package is refused by the recipient.
• Other circumstances that prevent the carrier from completing delivery.

If your order encounters a delivery issue, please contact us promptly.

For delivery failures caused by incorrect addresses or other customer-provided information, we will review the circumstances and assist with the next steps in accordance with applicable laws and the details of the order.

07. Shipping Delays

Although TENONFORM makes every reasonable effort to process and deliver orders within the estimated timeframe, certain circumstances beyond our control may affect shipping schedules.

These may include:

• Severe weather conditions.
• Natural disasters.
• Transportation or traffic disruptions.
• Carrier service interruptions.
• Holiday shipping surges.
• Other unforeseen circumstances affecting normal shipping operations.

If we determine that an order cannot be shipped or delivered within the promised timeframe, we will handle the situation in accordance with applicable U.S. consumer protection laws.

For orders subject to the Federal Trade Commission's (FTC) Mail, Internet, or Telephone Order Merchandise Rule, if we are unable to ship within the promised timeframe, we will provide the required delay notification and, when applicable, obtain the customer's consent to the delay or offer the option to cancel the order for a refund.

Customers are not required to waive any cancellation or refund rights provided by applicable law.

08. Lost Packages and Shipping Issues

If you believe your package has been lost in transit or notice an unusual tracking status, please contact our customer service team by email as soon as possible.

To help us investigate, please provide the following information whenever available:

• Order number.
• Recipient's name.
• Email address associated with the order.
• Tracking number, if available.
• Screenshots of the relevant tracking information, if available.

We will review the order records and available shipping information to investigate the issue and determine the appropriate next steps in accordance with applicable laws.

Please note that a temporary lack of tracking updates alone does not necessarily indicate that a package has been lost.

09. Items Damaged During Shipping

If your order arrives with visible shipping damage, please contact our customer service team as soon as reasonably possible.

To help us resolve the issue efficiently, we recommend providing:

• Order number.
• Product name.
• Clear photos of the item and the damaged areas.
• Photos of the outer packaging and shipping materials, if available.
• A brief description of the issue.

We will review the reported damage and work toward an appropriate resolution based on the circumstances, our applicable Return and Refund Policy, and relevant consumer protection laws.

Nothing in this section limits any rights you may have under applicable law.

10. Partial Shipments

For orders containing multiple items, shipping arrangements may vary depending on product availability and logistics conditions.

If an order needs to be shipped in multiple packages, we will make reasonable efforts to provide customers with the relevant order and shipping information.

Please refer to your order notifications and tracking details for the latest shipment information.

If any items have not yet shipped and we are unable to ship them within the promised timeframe, we will fulfill our applicable notification, delay consent, or refund obligations as required by law.

11. Order Cancellations and Refunds

If you wish to cancel an order, please contact us as soon as possible before it enters the shipping process.

For orders that have already entered transit, cancellation requests will be reviewed based on the order's current status and our applicable Return and Refund Policy.

If TENONFORM cannot ship an order within the promised timeframe, we will provide the appropriate delay options or the right to cancel the order and receive a refund, as required by applicable law.

If you choose to cancel an order and are eligible for a refund, we will process the refund in accordance with applicable laws and our refund policy.

Nothing in this policy is intended to limit any cancellation, refund, or other consumer rights available to customers under applicable law.

12. Force Majeure and Exceptional Circumstances

Events beyond TENONFORM's reasonable control may affect order processing or shipping schedules.

Such circumstances may include:

• Natural disasters.
• Severe weather conditions.
• Fires and other major incidents.
• Public emergencies.
• Government-imposed restrictions.
• Disruptions to transportation networks.
• Other events that could not reasonably have been anticipated or controlled.

If any of these circumstances affect your delivery, we will make reasonable efforts to notify you promptly and provide an appropriate solution based on the circumstances and applicable laws.

13. Customer Service and Contact Information

If you have questions about order processing, shipping fees, tracking information, delivery delays, or any other shipping-related matters, please contact us using the information below.

When contacting us, we recommend including your order number so we can locate your order and assist you more efficiently.

14. Policy Updates

TENONFORM reserves the right to update this Shipping Policy as needed to reflect changes in business operations, shipping services, or applicable legal requirements.

Any revisions will be posted on this page and will take effect in accordance with applicable requirements.

Customers are encouraged to review the current version of this policy before placing an order.

15. Consumer Rights and Applicable Laws

This Shipping Policy is intended to explain TENONFORM's order processing and shipping procedures.

Nothing in this policy shall be interpreted as excluding, limiting, or reducing any statutory rights customers may have under applicable U.S. federal laws, state laws, or other consumer protection regulations.

If any provision of this policy conflicts with mandatory applicable law, the relevant legal requirements will take precedence.

Thank You for Choosing TENONFORM

Thank you for choosing TENONFORM. We appreciate your trust and look forward to providing you with a clear, reliable, and convenient shopping and delivery experience.

TENONFORM

Designed for the way you live